CRM Integration
- Sync call data with your CRM automatically
- Update customer records with call outcomes
- Track complete interaction history
- Trigger follow-up workflows based on call results
Analytics Platforms
- Export to BI tools (Tableau, Power BI, Looker)
- Create custom dashboards
- Combine with other business data
- Generate executive reports
Alerting Systems
- Set up alerts for failed calls
- Notify on high call volumes
- Alert on low success rates
- Monitor SLA compliance
- Slack/Email notifications
Webhooks
Configure webhooks to receive real-time notifications:- Call started
- Call completed
- Call failed
- Custom triggers based on analysis
Advanced Features
Call Tagging
- Manually add tags to calls
- Automatically tag based on analysis
- Filter and search by tags
- Create tag-based reports
Customer Journey Tracking
- View all calls from a specific customer
- Track conversation history
- Identify repeat callers
- Personalize future interactions
A/B Testing
- Compare different agent configurations
- Test greeting messages
- Evaluate voice options
- Measure impact of changes