Integrations

Connect third-party telephony, CRM, and chat platforms to your agents

Integrations connect SubVerse to the platforms you already use: phone systems, inboxes, chat apps, AI model providers, stores, CRMs, storage, and any REST API. You manage them all from Integrations in the SubVerse dashboard.

Connection types

Each integration card shows how it connects to SubVerse:

Type	What it does	Examples
Channel	Connects a phone number, inbox, or chat endpoint to an agent, so the agent can talk to customers on it.	SIP, Web Chat, WhatsApp Channel
Credential	Stores access to another system, used by Functions, Orchestrations, and agents. For AI providers, it lets SubVerse use your own account and API key.	Slack, OpenAI, Shopify, REST APIs

Some integrations, such as Email, support both.

Connect an integration

1. Go to Integrations in the SubVerse dashboard.
2. Find the integration by browsing the groups or searching by name, group, or description.
3. Select Connect to add a new connection, or Manage to view or change existing ones.
4. Open the integration’s Documentation tab for step-by-step setup.

Don’t see the platform you need? Select Request New Integration on the Integrations page, or connect it yourself with REST APIs.

Communication

SIP

Receive calls with a voice agent, place outbound calls from your own numbers, and transfer calls to your human team

Email

Connect any inbox to send and receive emails

Web Chat

Add chat agents to your own website or app through the Trigger chat API and your webhook

WhatsApp

Call any WhatsApp API from Functions and Orchestrations, and start workflows from WhatsApp events

WhatsApp Channel

Connect a WhatsApp Business number to a chat agent so it can reply to customers

Dovesoft

Connect a WhatsApp Business number on Dovesoft to a chat agent

Slack

Let agents and workflows read and send messages in your Slack workspace

AI / LLM

OpenAI

Use your own OpenAI account and API key

Google AI (Gemini)

Use your own Gemini API key

Claude (Anthropic)

Use your own Anthropic account and API key

E-commerce

Shopify

Let agents and workflows read and manage orders and products

CRMs

Airtable

Read, create, and update records in your bases

Google Sheets

Read, add, and update rows in your sheets

Freshdesk

Read, create, and update helpdesk tickets

Database & Storage

AWS S3

Upload, read, and manage files in your own S3 bucket

API & Authentication

REST APIs

Connect any system with a REST API, using the authentication it expects

Platform

Agentic Functions

Hook into pre-session, during-session, and post-session phases with custom functions, background agents, and handoffs

Knowledge Base

Store and manage documents that your AI agents can reference during interactions

Webhooks

Receive real-time event notifications when calls complete or workflows execute

API Keys

Manage secure API keys for integrating your AI agents with external applications